Patient Portals still matter

Patient portals still matter, but they can only go so far. When real engagement, speed, and better interactions are the goal, it’s time to step outside the portal and try something different.

The conversation gets highly practical as Roger Neal, CIO of DRH Health, breaks down what transformation looks like on the ground: why portals cap out as true engagement tools, why text-based workflows outperform logins and inbox queues, and how standardizing intake can remove hours of repetitive work for patients and clinic staff.