Quality
There are many factors patients and their families consider when choosing a hospital. Ultimately, none are more important than the quality of patient care and the satisfaction they experience.
We believe in providing the best care for our patients with an uncompromising approach to quality and patient safety. We strive for excellence in all that we undertake, with a continuous focus on monitoring, evaluating and refining processes that impact patient safety, costs of care, quality and the appropriateness of treatment and services that we provide.
Quality Indicators
Hospital Compare was created through the efforts of the Centers for Medicare & Medicaid Services and includes quality measures and comparisons for Medicare-certified hospitals across the country.
HCAHPS
The Hospital Quality Alliance and the Centers for Medicare and Medicaid Services developed an acute inpatient survey, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), that covers a patient’s experience with their hospital care.
Patient Satisfaction
We’re committed to providing patients and their families with the best care experience possible. Recognizing that this involves going beyond providing high-quality medical care, we ask our patients to tell us about their total care experience – from the attentiveness of our nursing and physician team members to the cleanliness of our rooms – and we use that feedback to continuously improve every aspect of our care.
We mail a satisfaction survey to patients after an experience in our hospital. The survey asks patients to rate their experience, from the registration process to discharge. Team members at DRH Health regularly review survey results to see what is working well and determine areas where continued improvement is needed.
Quest for Zero
At DRH Health, safety is more than a priority; it serves as the core of our operations. We are committed to eliminating preventable harm and integrating our Quest for Zero into every aspect of our mission. This initiative is not merely a goal; it represents a commitment we uphold daily. Our patients, their families, and our community deserve a safe care environment. Together, we are focused on making Quest for Zero the foundation of care at DRH Health.
For examples of how a Quest for Zero harm looks day to day, consider the following:
DRH Health works to promote a culture of safety.
Not only for patients, but also for team members and physicians to feel safe speaking up on behalf of patients.
- Fair and Just Culture
- Culture of Safety Surveys, reinforcing that safety is embedded at all levels of the health system
Safety is woven into our processes.
- Daily Tiered Safety Huddle: These huddles support systemwide daily communication and safety awareness
- Weekly safety focuses
- Safety Absolutes: Time-outs, Site Marking, and Instrument Counts in our surgical/procedural areas
- Rapid Response Teams responding to emergencies
- Fall Prevention strategies
- Continuous Process Improvement: We constantly look for better ways to deliver safer care – because your safety is our top priority
- Monitoring our safety progress on our Quest for Zero dashboards
- Hand hygiene monitoring
- Consistently following isolation precautions
Safety is woven into our technology.
- Bar Code Patient Identification prior to providing care and Computer Provider Order Entry, where orders are entered directly into the computer by providers
- Medication alerts at the time of ordering in the electronic medical record
- Telemedicine, providing expanded patient care for our patients and families
- Wearable medical devices and remote patient monitoring
Our Quality Awards
Oklahoma Hospital Association: meeting 96% of employees receiving flu vaccine
Top 20 Critical Access Hospital
Best Practice in Quality: Jefferson County Hospital
Baby Friendly Hospital
Safe Sleep Hospital